The Helicopter Line - Queenstown
Details
Kia Ora,
Thank you for booking The Helicopter Line – Queenstown. We look forward to having you fly with us.
Before you do please check the important information below.
Important Information:- Ensure you have contacted our Queenstown office before 5.00pm (toll free 0800 500 575 or 006434423034) on the day before your scheduled departure to reconfirm booking details and flight status.
- Weather check - Call toll free 0800 500 575 or 006434423034 one hour prior to your flight time.
- Please let us know of any passenger weight changes from time of booking.
- Get in touch with us if your contact details have changed or need updating from time of booking.
- Double check your check in or pick up time to make sure you don’t miss us.
- Warm clothing - jacket.
- Comfortable and sturdy shoes.
- Sunglasses and sunscreen.
- Phone and camera (please make sure large cameras are on a strap).
- Bags.
- Selfie sticks and I-pads are not permitted on our aircraft.
- Loose clothing and scarves.
- Dangerous goods.
We have small lockers available for your use however all items are left at owner’s own risk.
We encourage you to read our risk disclosure, safety information and cancellation policy’s here:
View terms and conditions
All flights require a minimum number of passengers for departures. Bookings may be accepted for numbers less than the required minimum number on the basis that bookings will be co-ordinated to achieve minimum numbers. All flights are subject to weather conditions and may be rescheduled or cancelled.
We look forward to seeing you soon!
Kind Regards
Customer Service Team
The Helicopter Line | Queenstown
Map & Directions
29 Lucas Place, Frankton, Queenstown, South Island, 9348, New Zealand
Cancellation Policy
MINIMUM NUMBERS
All flights have a minimum passenger number for departures. Bookings will be accepted for numbers less than the required minimum as we will coordinate to achieve the required minimum. Clients are required to reconfirm their reservation the day prior to flying by calling The Helicopter Line base where they have booked to fly. For contact numbers visit our contact us page.
CANCELLATION AND REFUND POLICY
Should inclement weather prevent a flight at the booked location, the same prepaid voucher will be accepted at any of The Helicopter Line aviation bases for a flight of similar duration and price. If you are unable to re-schedule the flight then a full refund will be provided.
No refund will be given for no-shows or changes you make to your booking less than 24 hours prior to departure.
COVID-19 CANCELLATION AND REFUND POLICY
If you cannot travel because you are directly impacted by Covid-19 you will be offered the option to reschedule your booking or receive a full refund.
If we are required to move alert levels and reduce capacity or stop operating, you will be contacted by our team to organise a reschedule or refund.
RISK DISCLOSURE
All activity inherently involves risks and potential hazards, and we cannot anticipate or eliminate all risks, however together we can manage and mitigate risk. Often, we are operating in unmodified and uncontrolled terrain and a balanced and conservative approach is taken to accommodate changing conditions. Our risk management includes monitoring of natural hazards including potential atmospheric, land or water related occurrences. (Landslides, earthquakes, tsunami, volcanic, storms, flooding, avalanche, rock, or ice fall).
We provide information to participants before and during the activity to ensure their participation suits their ability and objectives and is as safe as practicable with any potential changes identified prior or during the trip.
It is important clients acknowledge there are risks, understand safety information and briefings before and during their activity and follow the instructions set out by our experienced and trained teams.
Prevention of accidents and incidents is key in all our operations, and this is achieved when we all approach activities with care, control, and responsibility.