Kiwi Journeys New Zealand
Details
Kiwi Journeys is a premier cycle tour operator offering unforgettable one to multi-day cycling holidays across New Zealand’s South Island, including Nelson, the West Coast, and Central Otago. We operate on six of the country’s most iconic Great Rides, providing tours that showcase the stunning landscapes and rich heritage of these regions.
Our services include full itinerary planning, bike rental (including premium e-bikes), shuttle services, accommodations, and logistical support for shuttle and luggage transfers. Whether you choose a self-guided or fully supported tour, our experienced local staff takes care of all the details so you can focus on enjoying the ride.
Location & Directions
16B Paru Paru Road, Nelson Nelson 7010 New Zealand
Cancellation Policy
Multi Day Tours
As you can appreciate there is a huge amount of time and effort that goes into planning your cycling holiday. Kiwi Journeys prefer to work with you to re-schedule your tour for a later date. The following cancellation policy is put in place to cover administration costs. Please note that:
A. To transfer your booking a $100 per person fee will apply and the balance will be transferred to any Kiwi Journeys tour of your choice at a later date. NB: Any other costs that are outside of our control like accommodation or third party providers, will be passed on.
B. A cancellation fee of $500pp will apply for any cancellation prior to 31 days before your tour commences. Please be aware that in addition to the cancellation fee, you may be liable for accommodation costs that are non refundable.
C. Cancellations between 30 and 10 days prior to tour commencement will incur a fee of 40% of your tour total or $500 per person as a minimum.
D. Cancellation within 10 days of your tour commencing – 100% of your booking is forfeited, no refund will be given.
Any refund will be issued to the credit card used to pay for your trip.
Please note that due to fluctuations in exchange rates, the refunded amount may differ slightly from the original charge. We are not responsible for any discrepancies or any additional credit card or bank fees that may arise from the transfer of funds to your account.
Cancellation fees are payable to Kiwi Journeys immediately upon confirmation of cancellation by you, conveyed either verbally or in writing to Kiwi Journeys directly or to your travel agent. Kiwi Journeys may offset any amounts it holds in respect of your booking against cancellation fees owed to Kiwi Journeys pursuant to these terms.
Single Day Tours and Bike Hire
a. If cancelled on the day of your booking or after midday the day before, no refunds will be given.
b. If cancelled by midday (12pm) up to the day before your booking then a $50 per booking handling fee applies.
NB: If possible, Kiwi Journeys will work with you to re-schedule your trip. A $50 per booking rescheduling fee will apply.
NB: Where Kiwi Journeys uses another operator for the provision of goods or services eg transport, bag movements, accommodation or activities, the cancellation policy of that operator will apply. This is particularly relevant to luggage transfers on the Otago Rail Trail and Clutha Gold Trail.
Any Other Services (eg. Bag Transfers, Shuttles, Aero Bags etc)
a. If cancelled on the day of your booking or after midday the day before, no refunds will be given.
b. If cancelled 48 hours before your booking then a $50 per booking handling fee applies.
c. in the event of a postponement of a booking, a fee will be charged to cover administrative costs. This fee will be depending on the time and resources required by the administrator to process the change.