Haka Lodge Queenstown

1. RATES
All rates displayed are in New Zealand dollars and are inclusive of taxes.

All prices quoted are per person, per night, unless otherwise stated.

Double and Twin rooms sleep two people, but may be booked for one person only. In this circumstance, the room rate will apply.

We adopt dynamic pricing and the price of our rooms, products and services fluctuates based on demand and other factors. Before confirming a reservation or purchase, we will provide you with a total price for the requested number of rooms and nights, together with the charges for any additional products or services you may have added. Depending on the room rate selected, payment may be due at the time the reservation is made through our site or at a later date, such as upon check-in at the relevant Haka Lodge location (“the Lodge”). Prices are subject to change without notice, and all persons are obliged to pay the overnight price current at the time of reservation.

2. PAYMENT
Payment of the full booking amount is due on check-in. This payment will be taken from the credit card registered to the booking unless otherwise organised.

Haka Lodge is not responsible for currency conversion and therefore any questions regarding currency conversion must be directed to your credit card company.

If you have not arrived within one hour of reception closing, we reserve the right to charge the first night of your booking to the card registered to your booking.

3. SURCHARGES
A credit card surcharge of 2% for Visa and Mastercard will apply to all payments made.

4. PRE-AUTHORISATION & DEPOSIT
All reservations must be guaranteed with a valid credit card at time of booking. A deposit is not required, except for bookings over $300, which will be charged the first night’s payment at time of booking. This is refundable for cancellations made 48 hours before arrival date. Agent and advance rate group bookings may also require a deposit. Please inquire directly.

We pre-authorise all credit cards on the day of booking to check for validity and sufficiency of funds. Please note this process validates the presented credit card, and protects both the cardholder and merchant from increasing fraud incidents. The pre-authorised amount of NZ$1 is set aside by the credit card company for a period of up to 10 days. The pre-authorisation will affect your available funds and/or spending limit. For more information on this practice we suggest the cardholder contact their card issuer. No money is taken from your credit card but it will show as a ‘Pending Transaction’ and you may choose to use a different payment type to pay your final bill.

5. CANCELLATION POLICY
The Cancellation policy is the same for all properties.

The Flexible 1-day (24 hours) Cancellation Policy is the most standardised policy.

Flexible Rates – 1-Day Cancellation:

The guest can cancel free of charge until one day (24 hours before 1400 NZT on the arrival day). After that, the guest will be charged the cost of the first night for each room/bed booked if they cancel within one day of arrival.

Full payment is taken 1 day prior to the guest checking in. Therefore, if cancellation occurs, a refund may need to be processed.

Non-Refundable Rates:

The guest will be charged the total amount for their stay if they cancel a non-refundable booking at any time.
Full payment is taken upon confirmation of the reservation.

No shows:
No refund for no shows, guests are liable for the full amount of the booking.

Cancellation exceptions: Grace period: No fees charged for bookings cancelled within 1 hour of making the booking.



Changes: Any change to the arrival date, departure date or room type of this reservation is subject to the Lodge’s availability at the time the change is requested and may result in a possible rate change or an additional fee.

Non-refundable bookings have no option to cancel or receive a refund at a later date. Bookings made via an online agent such as Booking.com, Expedia or Ctrip must be cancelled by the guest via this agent before Haka Lodge is able to formally cancel the booking.

Haka Lodge will operate within the Consumer Guarantees Act & Fair Trading Act.

6. OUR RIGHT TO CANCEL
We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if you do not pay us when you are required to do so or you breach your contract with us in any other material way. If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract.

We may also cancel your reservation if an event outside of our control (including industrial action, acts of terrorism, explosion, earthquakes, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In such event we will contact you to let you know as soon as possible and if you have already paid for your room, we will refund your payment to you, or if you have not yet paid for your room, you will not have to make any payment to us.

Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control. Such limitation of liability does not affect your statutory rights.

7. GROUP BOOKINGS
A reservation of four rooms or more is usually considered a group booking and cannot be made through our site. For group bookings please email reservations@hakalodge.com. We reserve the right to terminate a reservation of four or more rooms, either through a single transaction or multiple transactions, which we determine was made through our site in a fraudulent manner or in such a manner so as to avoid the group booking requirement.

8. THIRD-PARTY BOOKINGS
Bookings made through a third-party website are subject to that site’s terms and conditions. Please be aware these may differ from ours.

9. AGE LIMITS
Guests must be a minimum of 18 years of age. Exceptions may be pre-authorised by the Lodge manager. We require valid identification on check-in in the form of a driver’s licence or passport.

10. PETS
Assistance dogs, such as guide dogs, hearing dogs, and dogs for those who are disabled, are permitted. Otherwise we uphold a strict no pets policy.

11. MAXIMUM ROOM OCCUPANCY
The maximum number of guests per room type is clearly specified on our website and via all our online agent sites. Failure to book appropriate rooms/bed numbers for your group may result in members of your party being turned away and/or penalty charges.

12. ELIGIBILITY
Guests must be at least 18 years old in order to make a reservation or complete a purchase through our site or any other booking channel. In using this website and submitting credit card details you represent and warrant that you are of sufficient age to create a legal binding obligation for any liability incurred. For the avoidance of doubt, any persons aged 17 years or younger must be accompanied by a parent or guardian for the duration of their stay in one of our Lodges. All guests must provide valid identification in the form of a driver’s licence or passport at check-in.

13. ROOM ALLOCATION
While every endeavour will be made to ensure you are accommodated in the same room throughout your stay, due to limited availability at time of booking, it may be necessary for you to change rooms. If applicable, you will be advised of this at check-in. You will be accommodated in a room of similar or higher standard to that originally booked.

Due to limited availability at time of booking, multi-share accommodation for two or more guests may be provided in separate rooms. Every endeavour will be made to ensure this does not occur, but should this be necessary you will be advised at check-in.

All bunk room beds are allocated on a first come, first served basis.



PRIVACY OF INFORMATION – WEBSITE USE
Haka Lodge recognises the privacy concerns of its customers, clients, guests, contacts and the users of its website. We store your details in our Property Management System as a profile, which in the future can be used for any other bookings. This will already have your preferences mentioned so we can cater all your needs.



ARRIVAL & DEPARTURE
1. CHECK-IN
Check-in is from 14.00NZT.

If you arrive earlier on the date of your stay we are more than happy to hold your bags for you until your room/apartment is available.

Early check-in is subject to availability on the day of arrival.

We require valid identification on check-in in the form of driver’s licence or passport and evidence of your booking reference or voucher for bookings made via travel agents and online travel agent (OTA) websites.

The guest is not entitled to the provision of specific rooms unless the Lodge has confirmed this in writing.

2. LATE ARRIVALS
We request that guests advise us of late arrival plans (arrival times after 20.00 NZT) prior to date of arrival. In these instances directions on how to obtain the room key will be informed by the Haka Lodge Reservations Team.

Entrance into the Haka Lodge building will be treated as an acceptance to our terms and conditions.

3. CHECK-OUT
Check-out time is 10.00 NZT. We request that guests fully vacate the bed/room/apartment by this time. Belongings cannot be stored in the apartment after this time, however we have secure storage available on request.

Late check-out is subject to availability, must be pre-arranged and may incur additional charges.

If you wish to extend your stay please contact the team with as much notice as possible; extensions are subject to availability and may result in a room move. If you wish to shorten your stay this must be done with at least 24 hours’ notice of your new check-out date.

Any delays in vacating room after 10.00 NZT will result in an additional delay fee on the top of the room rate.

4. NON-GUEST VISITORS
All non-guest visitors must be met by a named guest and signed in at reception before accessing the building. The named guest is responsible for the visitor while onsite and liable for any damages, and room fees for that the visitor incurs.

There is a maximum of two non-guest visitors allowed access to the building per room/apartment unless otherwise pre-authorised with management. These visitors must be signed out by 20.00 NZT in compliance with our Fire and Egress process.

If Haka Lodge guests wish to add extra people to their room occupancy this must be pre-arranged with the front desk team and must not exceed the capacity of their room/apartment.



YOUR STAY
1. SMOKING
Smoking is not permitted inside any part of Haka Lodge buildings; this includes the use of vapes. There are designated areas for smokers outside the building. Any guest who smokes inside the rooms is liable to pay a cleaning fee. Any guest suspected of or caught altering smoke detectors or sprinklers will be asked to leave the property immediately without refund.

2. FIRE ALARM CHARGES
Our fire alarms are automatically connected to the fire service. If there is evidence to suggest that a heat or smoke sensor has been set off purposefully or through a guest’s active negligence, heavy use of aerosol products or smoking/vaping in the building the guest will be liable to pay the fire service call out charge (NZ$1200). Any guest suspected of or caught altering smoke detectors or sprinklers will be asked to leave the property immediately without refund.

3. ALCOHOL & DRUG USE
We allow moderate, responsible drinking onsite in our communal areas. After 22.30 NZT we request that guests vacate the premises if they wish to continue drinking in line with our Social Code below. Intoxicated guests who are deemed a risk to themselves or others will be asked to leave the premises. The possession and use of illegal drugs is not permitted on our sites and will result in immediate eviction without refund.

4. SOCIAL CODE
For a stress-free stay for all our guests in the Lodge, Haka Lodge requests that you be mindful of other guest trying to rest. Between 22.30 NZT and 07.00 NZT we request that you respect all other guests and keep the noise level to a minimum. Should we receive any noise-complaints this will be considered as a first warning and if repeated, we reserve the right to charge a NZ$30 Disturbance Fee per person and ask you to leave the lodge premises quietly.

5. LIABILITY
The Lodge is liable with due care and diligence for its contractual obligations. The guest has no right to claim for compensation. This does not apply to damage due to injury of life, body or health, if the Lodge is responsible for the breach of duty, other damages based on deliberate or gross breach of duty of the Lodge and damages based on deliberate or negligent offence of contractual obligations of the Lodge. A breach of duty of the Lodge is on par with a legal representative or a vicarious agent. Should there be any disturbance or imperfection in service, the Lodge will resolve the matter upon knowledge or reproach by the guest. The guest is obliged to make a reasonable contribution in order resolve the problem and to minimise the possible damage.

We are liable to you as a result of our breach of these Purchase Terms for reasons within our control, we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach.

Except as prohibited by applicable law or as set out in the “LIMITATION OF OUR LIABILITY” section, our maximum liability to you, whether in contract, tort (including negligence) or for breach of statutory duty shall in no event exceed the price of your reservation and purchase, if applicable, unless the Lodge Proprietors Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act.

The client has no right to claim for compensation except in the case of intent or gross negligence.

Covid-19 Liability – You acknowledge that travelling during covid-19 pandemic carries the risk of being exposed to the virus and its variants. Haka accommodation group will take all reasonable steps to ensure your safety and may also require you to follow additional safety measures before and during your stay.

6. DAMAGE
If you or any member or invitee of your group causes damage to the Lodge, injures other guests or their property, or otherwise breaches any of these Purchase Terms, we reserve the right to:

– Cancel your reservation with immediate effect and (if appropriate) eject you from the Lodge;
– Charge a soiling fee of NZ$50 per person and/or the cost of the cleaning/item/remediation work plus admin time;
– Retain all sums paid by you and/or charge you the full amount of your reservation; and/or
– Refuse future reservations from you and/or refuse you entry or accommodation at any of our Lodges.

We will not be liable for any refund or compensation in such circumstances.

7. LOST PROPERTY
Belongings that are left behind and found by the staff at Haka Lodge will be securely stored for two weeks. After this time items that are deemed high value (passports & items approximately over $50) will be handed to the local police station. Items below this value will be donated to our favoured local charity. Haka Lodge are not liable for lost property and storage.

If you believe you have left behind any of your personal belongings, please contact the Lodge reception so this can be traced and returned to you as soon as possible.

Guests are liable for handling, postage and courier costs or charges for returning lost property. Alternatively, lost property can be collected in person from the Lodge Front Desk.

8. DISPUTES PROCEDURE
Where you feel that we have not responded adequately to your enquiry, or otherwise wish to raise a dispute with us, you can contact us at manager@hakalodge.com. We will endeavour to resolve the matter promptly.

9. TRAVEL INSURANCE
Haka Lodge strongly recommends that at the time of booking you purchase comprehensive travel insurance to cover items including but limited to: loss of booking amount through cancellation, loss or damage to personal luggage or possessions, loss of money and medical expenses.

10. SOCIAL MEDIA
When you post and/or tag any social media content (including, without limitation, photos, text, graphics, audio, video, location information, comments or any other materials) in relation to one of our Haka Lodge properties on social media sites (such as Instagram or Facebook) (“Social Content”), we may request your permission to use this Social Content in connection with our business. Such use may be in conjunction with our website, electronic media and/or print material.

By consenting to our request to use your Social Content, you agree to us publishing your name or username associated with that content, and using all or any of your Social Content.

You agree, represent and warrant that:
– You own, or have obtained from third parties, all appropriate rights in your Social Content.
– The Authorised Entities’ use of your Social Content will not violate the intellectual, proprietary or other rights of any third party, or any applicable law.
– The Social Content is not libellous, defamatory, obscene, pornographic, abusive, indecent, threatening, hateful, offensive or other unlawful.

You release the Authorised Entities from any liability relating to its use of your Social Content in accordance with these Social Media Terms.

WEBSITE TERMS OF USE
ACCESSING OUR SITE
Our site is made available free of charge. However, if you access our site through a mobile device, your mobile service provider may apply additional charges.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to access our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms of Use and that they comply with them.

PROHIBITED CONDUCT
You agree not to use our site or transmit any information or communications to or through our site in a manner that violates any domestic or international law or is (or is intended to be) fraudulent or abusive. All information or communications transmitted to or through our site must not: contain any defamatory, libellous or obscene material, as determined by us; infringe upon the rights of any third party; or contain or otherwise constitute junk mail, spam, solicitations (commercial or non-commercial) or bulk communications of any kind.

We and our affiliates may cancel or modify any transaction (or any part thereof) where it appears that you have engaged in fraudulent or inappropriate activity or where it appears that the transaction contains or resulted from a mistake or error.

INTELLECTUAL PROPERTY RIGHTS
We (by ourselves or through our affiliates) are the owner, licensee or permitted user of the intellectual property rights in our site and of the content and material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of our site for commercial purposes without obtaining a licence to do so from us or, as the case may be, our licensors.

You must not copy, display, modify, download, reproduce or transfer to a third party any of the content or materials on our site in any way without our prior written permission. However, unless otherwise stated on our site, you may print and/or download an extract of any page(s) from our site for your personal use provided you: do not modify the printed copies or extracts; do not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text; and ensure that our status (and that of any identified licensors or contributors) as the owners of content on our site is acknowledged. If you breach this provision, your right to use our site will cease immediately and you must, at our option, return or destroy any printed copies or downloaded extracts of our site.

The trademarks, trade names, logos and trade dress displayed on our site (collectively, the “Trademarks”) are registered and/or common law Trademarks of us, our affiliates and various third parties as the case may be. The following are some of the Trademarks that are owned by us or our affiliates:
– Haka Tours
– Haka Educational Tours
– Haka Snow Tours
– Haka Lodges

VIRUSES
Haka Lodge does not and will not guarantee that any file and/or programme available for download and/or execution from or via this website is free from viruses or any other condition that may damage or interfere with data, hardware or software that may be used. On agreeing to these terms you release Haka Lodge from all responsibility for the consequences of its use and take responsibility for all risk of use of programs and files on this website.

During special events, or for the duration of a special offer, different terms & conditions may apply.